Our goal is to achieve an overall satisfaction rating of 95%. While we’re proud of these ratings, we want to do even better. As measured on this scale, 80% of our business customers and 90% of our large business customers indicate that they’re more than satisfied with their support experience. We measure customer satisfaction by asking for feedback on a seven point scale at the time we close a support case. All support cases are handled directly by trained Google Apps experts.Ī support metric that we’re especially passionate about is customer satisfaction. Our customers may also receive support through our web-based support portal, online help forms, and online help center. To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. In the early days, our customers reached us mainly through email, and our 24 x 7 phone support was limited to critical issues. Since we launched Google Apps for Business in 2007, we’ve been working hard to build a global support offering that’s responsive to the needs of our business customers.
GOOGLE MY BUSINESS SUPPORT PHONE LINE HOW TO
I hope you enjoyed this guide on how to contact Google My Business.Īs you discovered, there are plenty of Google Business help options available for you to reach the customer care center to get the support you need for your Business Profile or account, including the Google My Business contact number, live chat, email, Twitter, Facebook, support center website, and community help forum.Posted by Jocelyn Ding, Vice President, Google Enterprise Operations It gives you an easy step-by-step process to flag inappropriate reviews that may impact your company’s online reputation without having to contact support. Note: If you need help with removing negative reviews from your Google Business Profile, then check out this other guide on how to remove bad reviews from Google My Business.
Getting started with Google My Business.When you contact Google Business for help, you can get support in the following categories: What’s nice about this support option is that you can get questions answered by Google team members, Google partners, and community product experts. You can use the built-in search engine to find posts about your topic or browse through forums organized by category. The Google Business Help Community is a great way to connect with other business owners who use the platform to get help and share experiences. Browse the Google Business Help Community If you need more help, you can always Ask the Help Community (mentioned next) or fill out the Contact Form to talk directly to a Google customer service representative. You can browse common help topics to find frequently asked questions by other users that may fix your problem. The Google My Business Support Center is a feature that allows you to get support quickly and easily without having to connect with a Google Business specialist. Visit the Google My Business Support Center If none apply, then click on “Next Step” to be taken to the list of contact options, which includes Google Business email support. Clicking the “Next” button will bring up a list of resource links that may help you get your issue fixed. First, you must select the Google Business Profile you need help with and then type in a few keywords related to the problem you need to be solved. You can access the Google My Business support email through the contact form on the main help page here: /business/gethelp. The customer care phone line gets the highest call volume in the afternoons and evenings, and it’s strongly recommended to call in the morning to avoid longer-than-average wait times. You can dial 1-84 and talk to a trained specialist from 9 a.m. This telephone helpline is for users who want to call and speak to a live operator. The first way for how to contact Google My Business is to use the Google Business contact number. Contacting Google My Business Summary How to Contact Google My Business Call 1-84.Browse the Google Business Help Community.Visit the Google My Business Support Center.Submit an Email Through the Contact Form.
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